Housing Officer – Aboriginal and Torres Strait Island Identified

The OrganisationWe are proud to partner with SEARMS, a registered Aboriginal community housing provider. SEARMS has served Aboriginal communities in regional NSW and the ACT region since 2003, providing housing and tenancy management services to the Aboriginal Housing Office and other Aboriginal organisations.  SEARMS currently manage 400 properties across their operating area, and in 2020 achieved registration as a Tier 3 Community Housing Provider (CHP).The RoleReporting to the Housing Team Leader, the Housing Officer will deliver a high standard of customer service by providing clients (including those with complex needs) with accurate and timely information, managing complaints, monitoring a feedback service and identifying specialist referrals to help clients maintain their tenancy.The Housing Officer will be responsible for:Providing tenants with responsive and professional adviceProcessing housing applicationsEstablishing and ending tenanciesConducting regular property inspectionsRent collection and arrears recoveryMeeting service delivery criteria in accordance with SEARMS policy & Procedures About YouReliable, hardworking, motivated and socially focused wanting the equality, stability and brighter futures for Aboriginal communities and families through safe, affordable and secure homes.Experience working with the community and / or a strong knowledge of Aboriginal culture is essentialAbility and willingness to complete a Certificate IV in Social Housing within 18 months of commencementGood IT skills ie can prepare and format a letter in Word, send and email with an attachment in Outlook, create spreadsheets and do simple calculations in Excel, send and receive calendar invites in OutlookSound English writing skills and strong verbal communication skillsCustomer focused and able to coordinate and manage multiple tasks and get them completed by a deadlineEffective time management and organisational skills SEARMS offers an excellent range of benefits including:NFP salary sacrificing options to reduce tax increasing your take home payPaid professional development and on the job training and coachingResources, equipment, and access to a company vehicleExpense reimbursement and travel allowances SEARMS considers that being Aboriginal or a Torres Strait Islander is a genuine occupational requirement for this position under the Discrimination Act 1991 (ACT).Being fully Covid 19 vaccinated, holding a current driver's licence, Working with Vulnerable People Check ACT and completing a criminal history check are required in this role. AUD Australia - ACT ACT Canberra 2902