Housing Operations Manager

Lead with purpose. Strengthen tenancies. Shape the future of community housing in Canberra.We have partnered with Havelock Housing Association (HHA) to source an experienced, values-driven Housing Operations Manager to lead their tenancy and property support operations during a period of growth and increasing community need.HHA is a registered Tier 2 Community Housing and NDIS Provider with over 40 years’ experience delivering social and affordable housing across the ACT. The team support people on very low incomes, with disabilities, or with complex needs - including those with lived experience of homelessness or marginalisation. Alongside safe, stable homes, the team provide enhanced tenancy support to help tenants live independently and securely.About the RoleThis is a senior, hands-on leadership role for someone passionate about building strong teams, sustaining tenancies, and improving outcomes for people with complex needs.Reporting to the CEO, you will lead a team and oversee day-to-day tenancy operations, compliance, risk, and stakeholder relationships. This role blends strategic leadership with practical, hands-on guidance, ensuring the delivery of high-quality, tenant-centred services.Key ResponsibilitiesLead, coach and empower your team, fostering a positive and inclusive cultureEnsure customer-focused tenancy management across all programsOversee compliance with NRSCH, Housing ACT, and relevant legislationManage tenancy performance, arrears, complaints, and riskCollaborate with the CEO on operational planning and continuous improvementBuild strong relationships with regulators, partners, and service providersChampion innovation, learning, and staff wellbeing About YouYou are an experienced people leader with a strong background in community housing, tenancy services, or related human services. You are confident navigating complexity, adept with regulation and compliance, and known for your calm, empathetic leadership. You will bring:Proven experience leading teams in social/community housing or similar sectorsStrong knowledge of tenancy legislation and housing complianceCollaborative, coaching-focused leadership styleSound judgement and decision-making in complex environmentsExcellent stakeholder engagement and communication skillsCommitment to trauma-informed, person-centred practice Essential RequirementsTertiary qualification in Community Services or related field (desirable)Minimum 2 years’ leadership experience in social/community housingAbility to obtain an ACT Working With Vulnerable People Check & AFP checkCurrent ACT Driver’s LicenceStrong computer literacy (MS Office & CRM systems) Why Join Havelock?Make a real difference in the lives of people experiencing housing vulnerabilityLead a committed, values-driven teamWork closely with an engaged CEO and BoardBe part of an organisation focused on growth, innovation, and best practice AUD Canberra 2600

Housing Operations Manager

  • Canberra, ACT | Full-time (38 hours) - SCHADS Award Level 6 or 7.
  • Work with one of Canberra's leading Tier 2 Community Housing Providers.
  • Lead, coach and support the Tenancy and Property Support team.

Lead with purpose. Strengthen tenancies. Shape the future of community housing in Canberra.

We have partnered with Havelock Housing Association (HHA) to source an experienced, values-driven Housing Operations Manager to lead their tenancy and property support operations during a period of growth and increasing community need.

HHA is a registered Tier 2 Community Housing and NDIS Provider with over 40 years’ experience delivering social and affordable housing across the ACT. The team support people on very low incomes, with disabilities, or with complex needs - including those with lived experience of homelessness or marginalisation. Alongside safe, stable homes, the team provide enhanced tenancy support to help tenants live independently and securely.

About the Role

This is a senior, hands-on leadership role for someone passionate about building strong teams, sustaining tenancies, and improving outcomes for people with complex needs.

Reporting to the CEO, you will lead a team and oversee day-to-day tenancy operations, compliance, risk, and stakeholder relationships. This role blends strategic leadership with practical, hands-on guidance, ensuring the delivery of high-quality, tenant-centred services.

Key Responsibilities

  • Lead, coach and empower your team, fostering a positive and inclusive culture
  • Ensure customer-focused tenancy management across all programs
  • Oversee compliance with NRSCH, Housing ACT, and relevant legislation
  • Manage tenancy performance, arrears, complaints, and risk
  • Collaborate with the CEO on operational planning and continuous improvement
  • Build strong relationships with regulators, partners, and service providers
  • Champion innovation, learning, and staff wellbeing

 

About You
You are an experienced people leader with a strong background in community housing, tenancy services, or related human services. You are confident navigating complexity, adept with regulation and compliance, and known for your calm, empathetic leadership.

 

You will bring:

  • Proven experience leading teams in social/community housing or similar sectors
  • Strong knowledge of tenancy legislation and housing compliance
  • Collaborative, coaching-focused leadership style
  • Sound judgement and decision-making in complex environments
  • Excellent stakeholder engagement and communication skills
  • Commitment to trauma-informed, person-centred practice

 

Essential Requirements

  • Tertiary qualification in Community Services or related field (desirable)
  • Minimum 2 years’ leadership experience in social/community housing
  • Ability to obtain an ACT Working With Vulnerable People Check & AFP check
  • Current ACT Driver’s Licence
  • Strong computer literacy (MS Office & CRM systems)

 

Why Join Havelock?

  • Make a real difference in the lives of people experiencing housing vulnerability
  • Lead a committed, values-driven team
  • Work closely with an engaged CEO and Board
  • Be part of an organisation focused on growth, innovation, and best practice

Applications for this role will be assessed as received, so please don't hesitate in applying.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Mahala Warren at mahalaw@bloomhr.com.au, quoting Ref No. 1269058.

  • Posted Date 04 Feb 2026
  • Location Canberra
    ACT / Australia
  • Industry Community Services & Development
  • Job Type Full Time
  • Salary SCHADS Awards Level 6 ot 7 depending on experience.