Housing Team Leader

Location: Canberra (with travel to Batemans Bay as required)
Employment Type: Permanent, Full-time (38 hours per week)
SCHADS Level 6: $110,000 base + super + salary packaging benefits

Are you an experienced housing or property management professional who thrives in leadership roles? Do you want to use your expertise to guide a committed team, drive service excellence, and strengthen outcomes for Aboriginal communities?

We’re partnering with SEARMS to recruit a Housing Team Leader - a vital role for someone who wants to step into meaningful leadership, influence quality housing services, and support a team making a genuine difference every day.

SEARMS is a respected leader in delivering culturally grounded, high-quality housing services for Aboriginal clients and communities. Driven by the values of Courage, Focus, Collaboration, Respect and Communication, SEARMS is dedicated to providing safe, sustainable housing and elevating the wellbeing of Aboriginal people.

Based in Canberra, the Housing Team Leader will provide hands-on leadership to SEARMS’ housing team - championing high-quality tenancy services, embedding best practice, and ensuring the organisation meets its operational and compliance commitments.

This is your chance to lead a team that is passionate, values-driven, and committed to positive change.

In this role, you will:

• Lead, mentor, and empower a Housing team to deliver responsive, culturally safe, high-quality tenancy services.
• Provide expert guidance on complex tenancy matters, including NCAT preparation and representation.
• Oversee tenancy operations including sign-ups, rent reviews, arrears, lease management, and dispute resolution.
• Ensure policies and practices are trauma-informed, compliant, and aligned with NRSCH/ASES standards.
• Monitor and report on tenancy performance, KPIs, arrears, anti-social behaviour, and compliance.
• Build trusted relationships with tenants, external partners, community stakeholders, and internal teams.
• Drive continuous improvement and contribute to strengthening service delivery and team capability.

You’re a confident, people-focused leader with strong housing or property management experience and the ability to guide others through complexity. You bring a calm, solutions-focused approach and genuine commitment to culturally safe practice and community impact.

You will bring:

• Minimum 3 years’ experience in Property Management or Community Housing.
• Strong knowledge of the NSW Residential Tenancies Act.
• Demonstrated experience preparing for and presenting at NCAT hearings.
• At least 3 years’ leadership or supervisory experience.
• Strong skills in tenancy management, dispute resolution, and stakeholder engagement.
• High-level organisational, analytical, and communication skills.
• Proficiency in Microsoft Office and tenancy systems (e.g., Console).

Mandatory requirements:
WWCC, National Criminal History Check, Full Driver’s Licence, and COVID-19 vaccinations (as per guidelines).