Housing Manager

Location: Canberra (with travel to Batemans Bay as required)
Employment Type: Permanent, Full-time (38 hours per week)

Are you a property management professional with a strong grasp of tenancy law and a passion for supporting communities? Do you thrive in leadership roles where you can combine practical problem-solving with compliance and quality improvement?

We have partnered with SEARMS to recruit a Housing Manager – a pivotal role overseeing the delivery of high-quality housing services that make a real difference for Aboriginal clients and communities.

About the Organisation

SEARMS is a leader in providing culturally appropriate housing and housing services for Aboriginal clients and communities. Guided by their values of Leadership, Integrity, Innovation, Kinship, and Equity, SEARMS is committed to creating safe, sustainable housing and improving the lives of the communities they serve.

The Role

Based in Canberra, the Housing Team Leader will oversee tenancy management and housing services across SEARMS’ portfolio. This is a hands-on leadership role where you will mentor staff, manage complex tenancy matters, and ensure compliance with legislation, contracts, and standards.

Your responsibilities will include:

• Leading, coaching, and developing the Housing team to deliver responsive, high-quality tenancy services.
• Appearing at and preparing for NCAT hearings, providing expert tenancy advice, and ensuring compliance with the NSW Residential Tenancies Act.
• Overseeing tenant sign-ups, lease management, rent reviews, arrears, and dispute resolution.
• Ensuring tenancy management policies and processes are trauma-informed, up-to-date, and aligned with compliance frameworks (NRSCH/ASES).
• Monitoring and reporting on tenancy KPIs, arrears, anti-social behaviour, and compliance.
• Building strong relationships with tenants, stakeholders, and internal teams.
• Driving continuous improvement in housing services.

We’re seeking a housing or property management professional with deep knowledge of the NSW Residential Tenancies Act and proven NCAT experience. You’ll be confident in managing complex tenancy issues, providing advice, and leading your team to deliver excellent outcomes.

You will bring:

• At least 3 years’ experience and qualifications in Property Management, or equivalent in Community Housing. 
• Extensive knowledge of the NSW Residential Tenancies Act.
• Demonstrated experience with NCAT case preparation, presenting and advising at/for NCAT.
• Minimum 3 Years Management Experience
• Proven skills in tenancy management, dispute resolution, and stakeholder engagement.
• High-level organisational, reporting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and tenancy management systems (e.g., Console).

 Mandatory Requirements:

• Working with Children Check.
• National Criminal History Check.
• Full Driver’s Licence.
• COVID-19 vaccinations (as per health guidelines).

What You Will Get:

• Permanent, full-time role at SCHADS 6.1 with salary packaging benefits.
• An opportunity to lead meaningful work supporting Aboriginal communities.
• A supportive and collaborative team culture.
• Professional development and growth opportunities.

How to Apply

If this sounds like you, we’d love to hear from you! Please submit your resume and a cover letter addressing the key selection criteria.

Applications will be assessed as they are received. For a confidential discussion, please contact Mahala Warren on mahalaw@bloomhr.com.au.