Housing Officer

• Newtown Location
• 9 day fortnight
• Above Award Remuneration + Salary packaging.

Above-award salary + salary packaging + 9-day fortnight + genuine flexibility

We’re proud to be partnering with our client Metro Housing - a highly regarded community housing provider that is truly making a difference. Known for their supportive team culture, strong values and commitment to people, this organisation delivers safe, secure and sustainable housing to those experiencing or at risk of homelessness.

Based in the vibrant and well-connected Newtown area, this is a fantastic opportunity to step into a Housing Officer role where your work will have real impact every day.

This is more than just a tenancy management role – it’s an opportunity to support people to build stability and independence.

You’ll manage your own portfolio and be a key point of contact for tenants, delivering responsive, respectful and person-centred services. You’ll work closely with tenants, support partners and community organisations to help individuals sustain their housing and improve their long-term wellbeing.

What really sets this role apart is the flexibility. The organisation genuinely understands that life doesn’t always fit into a 9–5 – whether you’re balancing school hours, family commitments or personal priorities, they’re open to finding a structure that works.

They also work a 35 hour week and 9-day fortnight.

• Managing end-to-end tenancy processes, from application to exit
• Supporting tenants to sustain their housing through proactive engagement and referrals
• Handling arrears, disputes and tribunal matters (including NCAT representation)
• Conducting inspections, home visits and coordinating maintenance
• Managing vacancies and leasehold properties
• Maintaining accurate records across systems and ensuring compliance with legislation and policy

You’re someone who genuinely cares about people and brings a calm, solutions-focused approach to your work.

You might already have experience in community or social housing, or come from a human services background and be looking to move into the sector. Either way, you’re confident managing competing priorities, communicating with a wide range of stakeholders, and navigating complex situations with empathy and professionalism.

• Experience in tenancy management, housing or human services
• Understanding of tenancy legislation and/or tribunal processes
• A person-centred, trauma-informed approach
• Strong organisational and communication skills
• Confidence managing data and maintaining accurate records
• Certificate IV in Social Housing (or similar) – or equivalent experience
• National Police Check and Working with Children Check

• Above-award salary + salary packaging benefits
• 9-day fortnight – enjoy an extra day off every two weeks
• Flexible working arrangements 
• Supportive, values-driven team culture
• Meaningful work that creates real impact in the community
• Opportunities for growth and development within the sector

Apply online, including a cover letter and resume. Applications will be assessed as they are received, so please don’t hesitate.