Senior Community Housing Officer

Our Organisation:Jacaranda Housing (Jacaranda) is a Tier 2 registered community housing provider that has provided Queenslanders with safe, secure, and affordable housing options for fifteen years. Working closely with tenants, members, local communities, service providers, charities, and government, Jacaranda is one of Brisbane’s most trusted housing providers. Driven by compassion, integrity, and respect.Our team is now seeking an experienced and dedicated Senior Community Housing Officer to deliver quality property and tenancy management services. This is your opportunity to contribute to a mission-driven organisation dedicated to supporting tenants, clients, and the broader community.Your Role:As the Senior Community Housing Officer, you will manage a portfolio of properties and work closely with our tenants to ensure that the property is maintained and looked after. Your expertise and proactive approach will be critical in delivering exceptional service outcomes for our tenants while upholding Jacaranda’s values, policies, and procedures. In this Senior role, you will use your experience and initiative to ensure the delivery of high-quality, tenant-focused services that meet our vision and goals.This role is ideal for someone who is results-driven, thrives on working with others, and is passionate about empowering tenants and supporting staff in a challenging and rewarding environment.About you:To be successful, you will have previous experience in a similar role, either in real estate or community housing. You will be excellent at building strong relationships with residents, your colleagues, and our stakeholders while being compassionate and understanding.Key ResponsibilitiesCoordination and Team SupportMaintain high tenant engagement and service delivery standards, aligned with best practices and regulatory requirements.Mentor and support the team to achieve organisational goals through capacity building and promoting a positive workplace culture.Collaborate with team members to implement and monitor work plans and meet set goals and operational results.Serve as the escalation point for complex situations, guiding the team towards effective resolutions.Promote continuous quality improvement in all aspects of housing service delivery.Support a safe and inclusive working environment in line with WHS standards and Jacaranda policies. Housing OperationsMaintain tenant management standards, consistently meeting Key Performance Indicators (KPIs) and tenant satisfaction survey outcomes.Meet compliance with relevant government regulations and guidelines, WHS legislation, and internal policies.Establish and nurture partnerships that support tenants in maintaining their tenancies and enhancing their well-being.Assist the Operations Manager in handling complaints according to Jacaranda’s guidelines and policy, ensuring adherence to regulatory standards.Coordinate the Ongoing Housing Eligibility and Rent Subsidy Review process, ensuring compliance with internal procedures and Community Housing Rent Policy.Promote effective communication systems and processes within the team.Prepare and deliver accurate reports on key business activities. What We’re Looking ForWe are seeking a candidate who is both strategic and hands-on, with a commitment to supporting vulnerable communities. The ideal candidate will have:Demonstrated experience in working with teams in a similar setting.Sound working knowledge of QLD Residential Tenancies legislation and Community Housing policy.Proven expertise in the community housing sector, including knowledge of tenancy management, RTA legislation, maintenance, and budget management.Leadership skills and demonstrated use of initiative, with the ability to motivate, train, and guide team members.Awareness and sensitivity to homelessness issues, with the ability to engage with diverse communities.Proficiency in maintaining tenancy data across various platforms.Excellent communication, mediation, and conflict resolution skills.Strong organisational and administrative capabilities.Current Driver’s License. Why Join Us?You’ll have the chance to truly change lives, helping individuals and families create safe and thriving homes. We offer salary sacrifice, a supportive and inclusive work environment, plenty of opportunities for growth and development, and the joy of being part of a team that’s passionate about making a real difference in the community. Join us and be part of something meaningful and rewarding! AUD Australia - QLD Brisbane Northern Suburbs Spring Hill 4000