Tenancy & Property Officer - VIC

• Melbourne Location - Immediate Start.
• Be part of a collaborative team ensuring a tenant-centric approach.
• Experienced ideally across tenancy management & disability support.

About The Organisation

Enliven Housing is a registered Specialist Disability Accommodation (SDA) provider dedicated to delivering high-quality, innovative, and person-centred housing solutions. We are passionate about creating tailored SDA homes that empower Australians with disability to live independently and confidently.

This team are changing the way people with disability think about housing, and are now seeking a passionate and experienced Tenancy & Property Officer to join their dynamic team. 

The Role:

In this role, you will support the day-to-day operations of the team's national property portfolio, ensuring a tenant-centric housing management service that is responsive, respectful, and effective.

This role requires a blend of property and tenancy expertise, a collaborative mindset, and a genuine commitment to improving housing outcomes for people with disability. You will work closely with tenants, their support networks, and a range of internal and external stakeholders to ensure tenancy and property matters are handled with care and professionalism.

You will:

• Conduct property inspections, investigate and resolve tenancy disputes and complaints.
• Oversee lease sign-ups, ensuring rent and bond payments are in place or managed incrementally.
• Monitor and follow up on rent and bond arrears.
• Manage property maintenance and repairs, liaising with tradespeople and contractors.
• Provide ongoing tenancy support post-move-in and respond to repair requests or tenant queries.
• Accurately maintain tenant and property records using internal IT systems.
• Build strong relationships with tenants, their families, support coordinators, and allied health professionals.
• Liaise with strata, building management, and developers to resolve property-related matters.
• Ensure all tenancy documents and correspondence are filed accurately and securely.
• Provide timely and empathetic responses to tenant queries and concerns.

You will be someone with:

• Demonstrated experience in tenancy and/or property management.
• Knowledge of relevant state-based tenancy legislation.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to manage competing priorities.
• Competency in Microsoft Office (Excel, Word, PowerPoint) and Adobe software.
• Strong organisational skills and problem-solving ability.
• Commitment to person-centred service delivery and tenancy sustainment.

Desirable:

• Experience in the disability or community housing sector and familiarity with property management systems.
• NDIS Worker Orientation Module Certificate (or willingness to complete upon appointment).
• Valid driver’s license and willingness to travel interstate or regionally if required.

Personal Attributes

• You are able to clearly and empathetically convey messages to a wide range of audiences.
• You are someone who works effectively with others to achieve shared goals.
• You are flexible and responsive to change, able to work in dynamic environments.
•  You maintains professionalism, calmness, and composure under pressure.

Travel Requirements

The role involves regular travel to Enliven Housing sites, often located near public transport. A driver's license is preferred due to the need to visit multiple sites on some days. Occasional interstate and regional travel may also be required.

Applications for this role will be assessed as received so please don't hesitate in applying.