Housing Services and System Manager Careers at Bloom HR

Are you passionate about making a difference in the community housing sector? We have partnered with an incredible organisation, YWCA, who through a growth surge are now looking for a dynamic and experienced Housing Services and System Manager to join this passionate and collaborative team.YWCA are a proud feminist not-for-profit organisation who have been working at the forefront of gender equality through their housing, community programs and advocacy for over 140 years. As a Housing Services and System Manager, you will play a critical role in ensuring best practices and strong leadership in housing services administration, as well as managing workflows within their CRM system. You will also be involved in the design and implementation of a new CRM system, assisting the project team in transitioning from their legacy system.Some Key Responsibilities of this role include:Lead, coach, and mentor a dedicated team to achieve service goals, fostering a positive and inclusive culture aligned with the team’s values.Implement industry-leading tenant service practices, develop work plans, and oversee performance through active goal setting and feedback.Represent Housing and Property in the planning, design, and implementation of the new CRM system.Lead the development of best practice workflows and assist in change management, user testing, and training, whilst supporting data migration that is accurate.Post-implementation, serve as the system owner, providing ongoing support and guidance to users as well as developing and delivering training on the new system.Work with the Housing Manager to develop and implement best practice workflows that meet the needs of residents and align with organisational goals.Monitor service performance, gather feedback, and identify areas for improvement. Qualifications and Experience:Strong leadership and team development skills, with the ability to manage competing deadlines.Proven experience in managing teams within a community housing or similar environment.Familiarity with tenancy management practices, RTA legislation, and tribunal procedures.Previous experience with housing system transitions, including data migration and user training, is highly preferred.Proficiency in CRM systems, particularly Dynamics 365 or similar platforms.Sensitivity to homelessness issues and experience communicating with diverse cultural groups.High-level organisational, administrative, mediation, and conflict resolution skills. This is an exciting opportunity to lead and innovate in the community housing sector. You will be at the forefront of a significant system transition, helping shape the future of housing services. Join this passionate and collaborative team in making a real impact on the lives of those in need.To be successful in this role, a valid WWCC or Vulnerable People Check, a Criminal History Check and Victorian Driver’s License is required.Position Description AUD Australia - VIC Melbourne - All locations CBD & Inner Suburbs South Melbourne 3205

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