Team Leader – Tenancy Services

The Organisation:The Women’s Housing Company (WHC) Limited s a Specialist Tier 1 provider of community housing and homelessness services to women with and without children. With almost 40 years of history, experience and commitment, the WHC has grown and expanded its services to provide crisis, transitional, social and affordable housing across Sydney, the Hunter and Coffs Harbour.The Role:The Team Leader, Tenancy Services is a valued member of the WHC Senior Management Team and reports directly to the Housing Services Manager. It is a pivotal role responsible for ensuring the delivery of exceptional customer service to all WHC tenants. Leading and managing the Tenancy Services Team, this role maintains excellent stakeholder relationships, ensures compliance with legislative requirements, and drives organizational culture and performance.Responsibilities:Lead an experienced team of 7 in tenancy services, ensuring client needs are met for quality outcomes.Assist in developing and implementing business plans and related activities.Manage adherence to customer service standards and policies.Proficiently handle NCAT applications, hearings, complaints, and appeals.Support compliance and legislative requirements through accurate data recording and reporting.Ensure financial goals are met by effectively managing rent, arrears, vacancies, and voids.Maintain high-quality housing standards through portfolio review and home visit schedules.Foster partnerships for continuous improvement and sustainable tenancies.Actively contribute to achieving tenant satisfaction benchmarks.Skills and Experience:Tertiary qualification/s in Social Housing or similarDemonstrated experience in staff leadership, mentoring and guidanceExcellent interpersonal and stakeholder management skillsIn depth experience in tenancy management and a thorough knowledge of the Residential Tenancies Act and social housing policy and frameworkIntermediate skills in all Microsoft Office applicationsNSW Driver’s licenseEnjoy generous Salary Packaging benefits, a comprehensive rewards program featuring perks like a birthday day off, flexible work hours, regular well-being sessions, and engaging team-building events. Immerse yourself in a supportive, friendly, and values-driven team environment, fostering both personal and professional development with opportunities for career progression.Please note that being female is a genuine occupational requirement of this role [Sec 31 Anti-Discrimination Act 1977]. AUD Australia - NSW Sydney Surry Hills 2010