Tenancy and Property Team Lead

Enliven Housing is a registered Specialist Disability Accommodation (SDA) provider who strives to provide innovative accommodation to the disability sector. The organisation endeavours to provide the best SDA products in the market and currently has sites in Sydney, Melbourne, Canberra, and Adelaide with strong growth expectations supported by a pipeline of dwellings across Australia. The RoleThe Tenancy and Property Team Leader will ensure the delivery of exceptional end-to-end tenancy and property management services resulting in long-term sustainable tenancies.The Team Leader will be someone who is organised, proactive, and committed to excellent customer service. You will have well-developed problem solving and influencing skills, and previous experience working with people with disabilities to achieve great housing outcomesYour in-depth knowledge of tenancy and property management (including the Residential Tenancies Act) will be key to support the tenancy team to meet the business objectives, as well as your ability to work with Enliven’s strong culture, values and housing model at the forefront.This role is based in Melbourne. There is some travel expected as part of this role. Standard office hours are required and from time to time there can be some tasks, travel or meetings that occur outside of normal business hours.Some Key Responsibilities Include:Provide a comprehensive, sensitive and efficient tenancy management service to tenants.Provide support and leadership to an experienced tenancy team to deliver high quality services.End-to-end management of the tenancy and property process to meet business objectives, including handling complaints and tribunal applications.Ensure high quality maintenance of Enliven property standards.Manage and oversee rent collection, reviews, arrears for existing and former tenants, vacancies and voids.Ensure that Enliven complies with relevant legislation, standards, audits, policies, procedures and service model.Liaise with the leadership team to identify and assess business improvement initiatives and deliver on process improvements.Required Experience / EducationRelevant university degree and/or equivalent professional experience.In-depth understanding of NDIS, with particular experience in the disability sector, tenancy, property management and Residential Tenancies Act.Demonstrated experience in leadership, mentoring and guidance.Understanding of trade functions within a domestic setting (desirable).Strong skills with Microsoft Office (Excel, Power Point and Word) and Adobe.Extensive network of sector contacts is highly desirable. The successful candidate will be required to undertake the NDIS worker check which includes a Police check and four learning modules.Position Description AUD Australia - VIC Melbourne - All locations Melbourne 3004