Tenancy Team Leader

Enliven Housing is a registered Specialist Disability Accommodation (SDA) provider who strives to provide innovative accommodation to the disability sector. The organisation endeavors to provide the best SDA products in the market and currently have sites in Sydney, Melbourne, Canberra, and Adelaide with strong growth expectations supported by a pipeline of dwellings across Australia.The RoleThe Tenancy Team Leader will ensure the delivery of exceptional end-to-end tenancy and property management services resulting in long-term sustainable tenancies.The Team Leader will be someone organised, proactive, and committed to excellent customer service. You will have well-developed problem solving and influencing skills, and previous experience working with people with disabilities to achieve great housing outcomes.Your in-depth knowledge of Tenancy and Property Management (including the Residential Tenancies Act) will be key to support the tenancy team to meet the business objectives, as well as your ability to work with Enliven’s strong culture, values and housing model at the forefront.This role is based in Perth, Western Australia. There will be a requirement to manage assets in regional / remote locations in Western Australia which would require regular travel.Key ResponsibilitiesSupport an experienced tenancy team to deliver high quality services.End-to-end management of the tenancy and property process to meet business objectives, including handling complaints and tribunal applications.Ensure high quality maintenance of Enliven property standards.Manage and oversee rent collection, reviews, arrears for existing and former tenants, vacancies and voids.Ensure that Enliven complies with relevant legislation, standards, audits, policies, procedures and service model.Liaise with the leadership team to identify and assess business improvement initiatives and deliver on process improvements.Required Experience / EducationRelevant university degree and/or equivalent professional experience.In-depth understanding of NDIS, with particular experience in the disability sector, tenancy, property management and Residential Tenancies Act.Demonstrated experience in leadership, mentoring and guidance.Understanding of trade function within a domestic setting (desirable)Strong skills with Microsoft Office (Excel, Power Point and Word) and Adobe.Extensive network of sector contacts is highly desirable.The successful candidate will be required to undertake the NDIS worker check which includes a Police check and four learning modules.Applications will be assessed as they are received, so please don’t hesitate in applying.To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Mahala Warren on mahalaw@bloomhr.com.auPD AUD Australia - WA Perth CBD, Inner & Western Suburbs